This Refund Policy explains when and how refunds are available for purchases from Origo (“Origo,” “we,” “us,” or “our”), the company that builds and operates the SuperInvestors brand and product. It forms part of, and should be read together with, our Terms of Use.

1. Overview & Scope

This Policy applies to all paid purchases of the SuperInvestors service, including monthly subscription plans (Starter $49/month, Pro $99/month, and Enterprise at custom pricing), the one-time Lifetime Deal, and credits. Because SuperInvestors is a digital service that allocates resources (such as credits) on purchase, our general position is that fees are non-refundable except as expressly set out below or as required by law. All payments are processed by our payment provider, Creem.

2. Monthly Subscriptions

All monthly plans include a 14-day free trial with no credit card required up front (see Section 9), which is your opportunity to evaluate the Service before paying. Because of this trial:

• We do not provide refunds for partial billing periods. Once a subscription payment is charged, that billing period is non-refundable.
• You can cancel at any time from your account settings. Cancellation stops future renewals and takes effect at the end of your current paid period; you keep access until then.
• We are not able to refund or pro-rate a period simply because the Service went unused during that period.

Subscriptions renew automatically as described in our Terms of Use until cancelled.

3. Lifetime Deal Refunds

The one-time Lifetime Deal (offered at $97, $197, and $287 tiers) is covered by a 3-day money-back guarantee from the date of purchase, provided the features and credits included with your tier remain substantially unused.

You may request a full refund within 3 days of purchase if:

• You request it within 14 calendar days of the purchase date; and
• You have not substantially consumed the included credits or made extensive use of the Service (for example, bulk-exporting the investor database).

You are not eligible for a Lifetime Deal refund if:

• More than 3 days have passed since purchase;
• A material portion of your credits has been consumed, or you have made significant use of the database or export features; or
• The purchase is associated with abuse, fraud, or a violation of our Terms of Use.

4. Credits

One (1) credit generally equals one (1) chargeable action (such as revealing an investor's contact details or an AI action). Credits are a single shared balance, allotted per billing period and reset monthly:

• Consumed credits are non-refundable and have no cash or monetary value, regardless of satisfaction with the output.
• Unused monthly credits do not roll over and expire at the end of the period in which they were granted.
• Credits are non-transferable and cannot be redeemed for cash.

5. How to Request a Refund

To request a refund:

1. Email us at support@superinvestors.app from the email address associated with your account.
2. Include your order or transaction reference, the plan or product purchased, and the reason for your request.
3. We will review your request and respond, typically within 5 business days. Approved refunds are then issued as described in Section 6.

6. How Refunds Are Issued

Approved refunds are issued through Creem to the original payment method used for the purchase. We cannot refund to a different card or account. Once we process a refund, the time it takes to appear on your statement depends on your bank or card issuer and is outside our control — this typically takes several business days.

7. Chargebacks

If you believe you were charged in error, please contact us at support@superinvestors.app first so we can resolve it quickly. Filing a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your account under our Terms of Use, and we reserve the right to contest disputes we believe are unwarranted.

8. Non-Refundable Items

The following are non-refundable except where required by law:

• Consumed credits and any used add-ons;
• Custom Enterprise setup, onboarding, or professional-services fees;
• Subscription periods that have already begun (see Section 2);
• Affiliate, giveaway, or referral payouts and rewards, which are governed by their own program terms.

9. Free Trials

Monthly subscription plans include a 14-day free trial, and no credit card is required to start it. The free trial is the primary way to evaluate the Service before paying. If you do not wish to be charged, cancel before the trial ends; you will not be billed. The Lifetime Deal is a one-time purchase and is not part of the free trial — its money-back terms are set out in Section 3.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last Updated” date above. The policy in effect at the time of your purchase governs that purchase.

11. Contact

Questions about this Policy or a refund? Contact us at support@superinvestors.app.

Origo